Privacy Policy

Information We Collect

At RailMetro, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your information when you use our metro route planning service.

Information You Provide

• Contact information when you reach out to us
• Feedback and suggestions you submit
• Route preferences and search queries

Information Automatically Collected

• Device information and browser type
• IP address and general location data
• Usage patterns and website interactions
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically:

• To provide accurate metro route planning and directions
• To improve our website functionality and user experience
• To respond to your inquiries and provide customer support
• To analyze usage patterns and optimize our services
• To ensure the security and integrity of our platform
• To comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, user information may be transferred as part of the business assets
• Aggregated Data: We may share anonymized, aggregated data that cannot be used to identify individual users

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure hosting and data storage practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of certain features on our website.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to the processing of your personal information for certain purposes

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify users of any material changes by posting the updated policy on our website. Your continued use of our service after such changes constitutes acceptance of the updated policy.